Returns and refunds

Who to contact

ARVUREL is operated by RALIA SOLUTIONS FOR MARKETING OPERATIONS. Business address: Baniyas Tower, Al Falah Street – Saeed bin Ahmed Al Otaiba, Abu Dhabi, United Arab Emirates. For any questions about a return, contact us at sav@arvurel.com. This policy covers purchases by consumers in Australia and preserves the mandatory protections that apply in their country.

Exercise my right of withdrawal

Request a return or cancellation

Email sav@arvurel.com to notify us of your withdrawal, request a return or cancel an order, without using a customer account.

Changing your mind

You have 14 days, starting on the day after you receive your items, to notify us that you wish to withdraw from your purchase, without giving a reason. If several items are ordered together and delivered separately, the period starts after the last item is received by you or a person you have designated, other than the carrier. If the last day falls on a Saturday, Sunday or applicable public holiday, the period extends to the next working day.

To notify us of your withdrawal, email sav@arvurel.com or send us any other clear statement of your decision. The form below is optional. Sending your statement before the deadline is sufficient; our prior approval is not required. Please include your order number if possible to help us identify your purchase.

Returning your items

ARVUREL arranges the practical details of returns on a case-by-case basis, depending on the product and the order. Items may be returned directly to the return address provided by ARVUREL. Our after-sales service will provide the instructions and full postal address for your order. To obtain them, use the website’s contact form or email sav@arvurel.com. Do not automatically use the sender’s address shown on the parcel: it may not be authorised to receive your return.

ARVUREL remains your point of contact and is responsible for handling your request, including issuing a refund when one is due. The case-by-case approach concerns the practical arrangements for the return. It does not make your right of withdrawal or your statutory guarantee rights subject to approval by ARVUREL. You do not have to contact any third party first to exercise your rights.

After notifying us of your withdrawal, send the items back without undue delay and no later than 14 days afterwards, unless we offer to collect them or confirm that no return is necessary. Dispatching the items before the end of this period is sufficient. The practical return arrangements must allow you to exercise your rights effectively.

The conditions communicated at the time of your purchase continue to apply to your order. If a return to France was advertised, no new, more costly destination will be imposed on you without an equivalent solution that preserves your rights and the conditions of that purchase.

If you change your mind, you are responsible for the direct cost of returning the items if you were informed of this before placing your order, unless ARVUREL agrees to cover that cost. Pack the items and their accessories carefully; the original packaging is helpful but is not required. Keep proof of dispatch.

You may examine the items to establish their nature, characteristics and functioning. You may only be liable for a loss in value caused by handling beyond what is necessary for that examination, subject to the applicable law. We do not charge a fixed restocking fee.

Your refund

We refund the amounts due without undue delay and no later than 14 days after being informed of your withdrawal. Unless we offer to collect the items or confirm that no return is necessary, we may withhold the refund until we receive them or you provide proof that you have sent them back, whichever happens first.

Depending on the circumstances, ARVUREL may confirm in writing that no physical return is necessary. This option is considered on a case-by-case basis without reducing your statutory rights. Where a refund is due and no return is requested, payment of the refund does not depend on dispatching the items.

If you withdraw from the entire order, your refund includes the standard delivery charges originally paid. Any extra charge for a more expensive delivery method you selected is not refunded. For a partial return, delivery charges are refunded to the extent required by the applicable rules. If delivery was advertised as included, we do not retrospectively deduct an outbound shipping charge.

We use the original payment method for your refund, unless you expressly agree to another method that does not result in additional fees for you.

Damaged, non-conforming or incorrect items

Email sav@arvurel.com with a description of the issue. Your order number and, if possible, photos will help us understand it. If a return is necessary to address a defect, non-conformity or delivery error covered by your statutory rights, ARVUREL will provide the instructions and cover the necessary costs, whatever the return address provided.

Your rights to repair, replacement, a price reduction or a refund apply under the relevant legal conditions. These rights are separate from withdrawal and are not limited to 14 days. ARVUREL handles your request without requiring you to contact any third party first.

Optional withdrawal form

You can copy this form into an email to sav@arvurel.com.

To RALIA SOLUTIONS FOR MARKETING OPERATIONS, operator of ARVUREL, Baniyas Tower, Al Falah Street – Saeed bin Ahmed Al Otaiba, Abu Dhabi, United Arab Emirates, sav@arvurel.com.

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Item(s):
Ordered on / received on:
Order number (optional):
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s), only if submitting this notice on paper:

Delete as appropriate.