General terms and conditions of sale

Last updated: 22 October 2026

1. The seller and these terms

ARVUREL is operated by RALIA SOLUTIONS FOR MARKETING OPERATIONS — établissement individuel (sole proprietorship), holding Abu Dhabi economic licence CN-6680708.

Business address: Baniyas Tower, Al Falah Street – Saeed bin Ahmed Al Otaiba, Abu Dhabi, United Arab Emirates.
Email: sav@arvurel.com.
Business telephone: +971 52 358 2268.

These terms govern purchases of hardware and interior details made on arvurel.com by consumers for their private needs. They apply to the items and destinations actually offered when ordering. Mandatory provisions that protect consumers in their country of residence remain applicable.

The applicable terms are those presented at the time of ordering. A subsequent change does not alter the terms of a purchase already concluded. Customers may save or print this page.

2. Products, variants and availability

Each product page presents the specifications of the product offered: material where known, finish, documented dimensions, pack contents and stated accessories. Check the variant, dimensions and quantity before ordering. For a handle, the distance between fixing centres differs from the overall length. Screws are included only where the product page states this.

Finish names may describe a colour or a surface effect; they do not, on their own, indicate composition. Lifestyle images identified as illustrative do not replace the variant’s technical specifications. Slight differences in how colours appear on screen may occur, without limiting your rights in the event of a lack of conformity.

Quantity limits and available destinations may vary by product. No availability date is implied for an item not offered for sale or an unavailable destination. If an ordered item becomes unavailable, we will inform you and refund the amounts corresponding to the part of the order that cannot be fulfilled. No replacement product will be imposed on you.

For any questions about compatibility, contact us at sav@arvurel.com before purchasing.

3. Ordering and payment

Customers select the items, variants and quantities, then enter the information needed for the order and delivery. Before confirming an order with an obligation to pay, they must check the order summary, their address, the items, the currency and the total amount. Errors can be corrected before this confirmation.

Confirming an order with an obligation to pay constitutes acceptance of these terms for the purchase concerned. An order confirmation is sent to the email address provided. If you notice an error after confirmation, contact us promptly; the possibility of making changes depends on the actual stage of preparation and dispatch, without prejudice to the right of withdrawal.

The available payment methods are those offered during checkout. An order for which payment is unsuccessful cannot be fulfilled. Payment information is processed by the providers of the selected payment method. Do not send your full payment card number or its security code by email.

4. Prices, currency and imports

The price of each item and the payment currency appear in the order summary. The total amount includes the items and the delivery charges shown there. Delivery advertised as included does not result in additional delivery charges being billed by ARVUREL for that same service.

Delivery included. For every order shipped to the United States, customs duties and import fees are also included in the price: there is nothing to pay on delivery. If a carrier ever asks you for import charges, ARVUREL refunds them in full on presentation of the carrier’s invoice.

To obtain this refund, send us the carrier’s invoice or receipt within 30 days of receiving your parcel, by replying to the order confirmation email or writing to sav@arvurel.com, and quote your order number. The refund is made within 14 days of receiving the proof, to the payment method used for the order.

Orders placed before this change remain subject to the terms accepted when they were placed.

Prices may change for future orders; the price that applies to your purchase is the price of the confirmed order. Any currency conversion fees charged separately by your bank or payment provider are governed by their own terms.

For any questions about the order summary, proof of payment or an invoice, write to sav@arvurel.com, specifying the order concerned.

5. Delivery and the seller’s responsibility

Delivery is available only to destinations offered for the products and variants in the order. Items are shipped from our partner warehouses, including from outside the United States. Multiple items may be sent in separate parcels. ARVUREL remains responsible for fulfilling your order and remains your contact, including when dispatch is handled by a third party.

Delivery times depend on the product, preparation, transport method and destination. Any transport estimates indicated for a product do not constitute a uniform delivery time for the entire catalogue. The delivery date or period agreed for your order applies. Where no date or period has been agreed, the rules applicable to consumer sales require delivery without undue delay and, for consumers protected by French rules, no later than 30 days after the contract is concluded.

Where tracking is available, the tracking information allows you to follow the shipment’s progress. A tracking status does not replace actual receipt of the parcel. Report any delay, non-delivery or irregularity to sav@arvurel.com so that we can investigate the situation with our logistics partners or the carrier. You do not have to obtain redress from them yourself before asserting your rights against ARVUREL.

If the agreed delivery period is exceeded, you may request delivery within an additional reasonable period, then terminate the contract if delivery does not take place within that period. Immediate termination is possible where the seller refuses to deliver or where the delivery date was an essential condition of the purchase under the conditions laid down by law. Other remedies provided by law remain available. In the event of termination for non-delivery governed by French rules, the amounts due are refunded within 14 days of termination.

When the carrier is offered by ARVUREL, we bear the risk of loss or damage until you, or a third party you have designated other than the carrier, take physical possession of the items. Not recording reservations on the delivery note does not remove your statutory guarantees. If the parcel or its contents are damaged, retain any useful evidence where possible and contact us.

6. Withdrawal and returns

You have 14 days starting on the day after receipt of the items to notify us of your withdrawal, without giving a reason. If several items from the same order are delivered separately, the period starts after you, or a designated third party other than the carrier, receive the last item. If the last day falls on a Saturday, Sunday or applicable public holiday, the period is extended to the next working day.

You can request a return or cancellation by writing to sav@arvurel.com, or send us any clear statement of your decision, without using a customer account. Sending the notification before the period expires is sufficient; our prior agreement is not required.

ARVUREL arranges the practical details of returns on a case-by-case basis, depending on the product and the order. Items may be returned directly to the return address provided by ARVUREL. Our after-sales service will provide the instructions and full postal address for your order. To obtain them, use the website’s contact form or email sav@arvurel.com. Do not automatically use the sender’s address shown on the parcel: it may not be authorised to receive your return.

ARVUREL remains your point of contact and is responsible for handling your request, including issuing a refund when one is due. The case-by-case approach concerns the practical arrangements for the return. It does not make your right of withdrawal or your statutory guarantee rights subject to approval by ARVUREL. You do not have to contact any third party first to exercise your rights.

After notifying us of your withdrawal, send the items back without undue delay and no later than 14 days afterwards, unless we offer to collect them or confirm that no return is necessary. Dispatching the items before the end of this period is sufficient. The practical return arrangements must allow you to exercise your rights effectively.

The conditions communicated at the time of your purchase continue to apply to your order. If a return to France was advertised, no new, more costly destination will be imposed on you without an equivalent solution that preserves your rights and the conditions of that purchase.

If you change your mind, you are responsible for the direct cost of returning the items if you were informed of this before placing your order, unless ARVUREL agrees to cover that cost. Pack the items and accessories carefully. The original packaging is useful but not required. Keep proof of dispatch. No flat-rate restocking fee is applied.

You may examine the product to establish its nature, characteristics and functioning. You may be held liable only for any diminished value resulting from handling beyond this examination, subject to the conditions laid down by law.

7. Refunds following withdrawal

We refund the amounts due without undue delay and no later than 14 days after receiving your notification. Unless we offer to collect the items or confirm that no return is necessary, we may wait until we receive them or receive proof that they have been sent, whichever occurs first.

Depending on the circumstances, ARVUREL may confirm in writing that no physical return is necessary. This option is considered on a case-by-case basis without reducing your statutory rights. Where a refund is due and no return is requested, payment of the refund does not depend on dispatching the items.

For withdrawal from the entire order, the refund includes the standard delivery charges originally paid. The supplement for a more expensive delivery option chosen by the customer is not refunded. For a partial return, delivery charges are refunded to the extent provided for by the applicable rules. Delivery advertised as included does not give rise to any retroactive deduction.

The refund is made using the original payment method, unless you expressly agree to another solution, and without any additional fees.

8. Defective items and statutory guarantees

For a damaged, incorrect or non-conforming item, contact sav@arvurel.com. The order number and, where possible, photographs help us assess the request. Providing photographs is not a condition that deprives you of your rights. If a return is necessary to address a defect, non-conformity or delivery error covered by your statutory rights, ARVUREL will provide the instructions and cover the necessary costs, whatever the return address provided.

Statutory guarantees are separate from the right of withdrawal and are not limited to 14 days. They are exercised against the seller, without any requirement to first seek recourse from the manufacturer or any third party. No provision of these terms limits the mandatory rights you enjoy under the law of your state of residence.

9. Complaints and dispute resolution

To seek a solution to a dispute, send your complaint to sav@arvurel.com or to the business address provided at the beginning of these terms, with any useful information and your desired solution. Keep a copy of your correspondence.

Seeking an amicable resolution does not deprive you of the possibility of bringing proceedings before the competent court under the conditions laid down by law. These terms do not require you to bring proceedings exclusively before the courts of the United Arab Emirates and do not deprive you of the mandatory protective rules applicable in your country of residence.

10. Personal data

The data necessary for purchases, payments, deliveries, returns and exchanges with customer service are processed in accordance with our privacy policy. Information about cookies and your choices is presented in our cookie policyManage cookies.

11. Optional withdrawal form

To RALIA SOLUTIONS FOR MARKETING OPERATIONS, operator of ARVUREL, Baniyas Tower, Al Falah Street – Saeed bin Ahmed Al Otaiba, Abu Dhabi, United Arab Emirates, sav@arvurel.com.

I/We hereby give notice that I/we withdraw from the contract for the sale of the following good(s):

Item(s):
Ordered on / received on:
Order number (optional):
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s), only if notification is made on paper:

Delete as appropriate. You may use this form by email or express a clear statement of your decision in other words.